Company policies

This Refund and Cancellation Policy applies to all purchases made through our website. By using our website and purchasing our products, you agree to this policy.

1. Refund Policy 

1.1 We offer a 30-day money-back guarantee for our products purchased through our website. If you are not satisfied with our product, you may request a refund within 30 days of purchase. 

1.2 To request a refund, please contact us at 510-542-9575. We will require your order number and the reason for your refund request. 

1.3 Refunds will be processed within 5 business days of the request, and we will issue a credit to your original method of payment. Please note that it may take up to 10 business days for the credit to appear on your statement.

2. Cancellation Policy 

2.1 If you need to cancel your order, please contact us as soon as possible at 510-542-9575. If the order has not been shipped, we will cancel the order and issue a refund to your original method of payment. 

2.2 If the order has already been shipped, you may not cancel the order. You may still request a refund under our Refund Policy (as stated above).

3. Product Returns 

3.1 If you received a defective or damaged product, please contact us at 510-542-9575 within 5 business days of receiving the product. We will require your order number and photographic evidence of the defect or damage. 

3.2 We will replace the defective or damaged product or issue a refund, depending on your preference. 

3.3 If you receive the wrong product, please contact us at 510-542-9575 within 5 business days of receiving the product. We will require your order number and photographic evidence of the wrong product. 

3.4 We will send you the correct product and provide a prepaid return label for you to return the incorrect product.

4. Shipping Costs 

4.1 We do not refund shipping costs unless the product is defective, damaged, or the wrong product was shipped. 

4.2 If you are returning a product, you will be responsible for the return shipping costs unless the product is defective, damaged, or the wrong product was shipped.

5. Changes to the Refund and Cancellation Policy 

5.1 We reserve the right to modify this Refund and Cancellation Policy at any time. If we make any material changes to this policy, we will notify you by email or by posting the changes on our website. 

5.2 By continuing to use our website after any changes to this policy, you agree to be bound by the modified policy.

6. Contact Us If you have any questions about our Refund and Cancellation Policy, please contact us at 510-542-9575.

This Privacy Policy describes how we collect, use, and disclose information that we obtain about visitors to our website. By using our website, you agree to this Privacy Policy.

1. Information We Collect 

1.1 Personal Information. We collect personal information that you provide to us, such as your name, email address, phone number, and billing address. We may also collect payment information, such as your credit card number. 

1.2 Non-Personal Information. We also collect non-personal information, such as your IP address, browser type, and operating system.

2. How We Use Your Information 

2.1 We use your personal information to process your orders, provide customer support, and communicate with you about our products and services. 

2.2 We use non-personal information to analyze how visitors use our website, to improve our website and services, and for other research purposes.

3. How We Share Your Information 

3.1 We may share your personal information with our service providers, such as our payment processor, shipping provider, and marketing service provider. These service providers will only have access to the information necessary to perform their services. 

3.2 We may also share your personal information in response to a legal request or when we believe it is necessary to protect our rights, property, or safety or that of our users. 

3.3 We may disclose non-personal information to third parties for research or analysis purposes.

4. Cookies and Other Tracking Technologies 

4.1 We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small data files that are stored on your device when you visit our website. 

4.2 We use cookies to remember your preferences, customize your experience, and analyze how visitors use our website. 

4.3 You can disable cookies in your browser settings, but this may limit your ability to use certain features of our website.

5. Security 

5.1 We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. 

5.2 However, no security measure is completely secure. We cannot guarantee the security of your personal information.

6. Children's Privacy 

6.1 Our website is not intended for use by children under the age of 13. 

6.2 We do not knowingly collect personal information from children under the age of 13.

7. Changes to the Privacy Policy 

7.1 We reserve the right to modify this Privacy Policy at any time. If we make any material changes to this policy, we will notify you by email or by posting the changes on our website. 

7.2 By continuing to use our website after any changes to this policy, you agree to be bound by the modified policy.

8. Contact Us If you have any questions about our Privacy Policy, please contact us at 510-542-9575.

At 19 Auto Parts LLC, we strive to provide fast and reliable shipping for all orders placed on our website. This Shipping Policy outlines our shipping methods, processing times, and delivery options.

1. Shipping Methods 

1.1 Standard Shipping: We use standard shipping methods such as USPS, FedEx, or UPS to deliver your order. 

1.2 Expedited Shipping: If you need your order to arrive faster, we offer expedited shipping options such as 2-day or overnight shipping. Please note that expedited shipping is not available for all items, and additional fees may apply.

2. Processing Time 

2.1 Processing time varies depending on the item(s) you ordered and the shipping method you choose. Most orders are processed within 1-2 business days. 

2.2 Orders placed on weekends or holidays will be processed on the next business day. 

2.3 You will receive a shipping confirmation email with tracking information once your order has been shipped.

3. Delivery Options 

3.1 Standard Delivery: Depending on your location, standard delivery typically takes 3-7 business days to arrive after processing. 

3.2 Expedited Delivery: If you choose an expedited shipping option, your order will arrive within the selected timeframe after processing.

4. Shipping Rates 

4.1 Shipping rates vary depending on the shipping method you choose, the weight and dimensions of your package, and your location. 

4.2 Shipping rates are calculated at checkout based on the items in your order and your shipping address.

5. International Shipping 

5.1 We offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination country and shipping method. 

5.2 Please note that international orders may be subject to additional taxes, duties, and fees imposed by the destination country's customs agency.

6. Order Tracking 

6.1 You will receive a shipping confirmation email with a tracking number once your order has been shipped. 

6.2 You can track your order by entering the tracking number on the carrier's website.

7. Shipping Restrictions 

7.1 Some items may be restricted from shipping to certain locations due to legal restrictions or shipping carrier limitations. 

7.2 We reserve the right to cancel orders that violate our shipping restrictions or policies.

8. Contact Us If you have any questions or concerns about our Shipping Policy, please contact us at 510-542-9575.